Mobile Applications Cut Process Costs
July 22, 2003 – Insurance companies are apparently not exploiting major potential
Insurance companies could scale down process costs by 10% to 15% if they took full advantage of mobile IT tools. The experts at Detecon International ( http://www.detecon.com ) have published new findings stating that interfacing the field service and channelling claims with mobile technologies would deliver quantifiable benefits. Redesigning the claims process using mobile technologies would also allow them to completely channel the process while achieving major cost reductions. Simultaneously, this would improve the service both for the insurance company and the claimants.
The so-called mobile claims manager would pave the way for this by digitally recording all of the pertinent data at the scene of the accident and passing it directly onto the insurance company's central systems.
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The next step would be connecting up business partners such as the workshop, towing service or the car rental company into the claims process through a joint internet portal. Dr. Kimmeskamp from Detecon contends that „these mobile technologies could help insurance companies downscale their process costs by as much as 15 percent“ . Beyond this, fast handling would also enhance service quality, thus also making a contribution to customer satisfaction.
There is also room for improvement in the collaboration between the field service and headquarters since all of the pertinent data can be recorded locally, automatically passed on and processed from any location via various terminals. By the same token, the field services would be kept on top of all incidents and changes in contracts processed on the central level on a near-time basis. This means that all players involved have the important information available immediately allowing back-office processes to be channelled more efficiently. Finally, field workers' productivity is boosted because they can concentrate on their core business. They have more time for consultation and sales, which would hike the frequency of visits by as much as 25 percent, according to Detecon's estimates. |
